QUAD CONNECT STOVE: RECALL NOTICE

Product(s) affected: Quad Connect Stove, all variants Defect: internal fitting intermittently unsatisfactorily tightened at source Risk: potential diversion of gas flow causing fire hazard Solution: all Quad Connect Stoves bearing serial number PH201707***** and SH201707***** to be collected by producer (RidgeMonkey). Replacement to be issued by producer.

NOTE: all Quad Connect Stoves manufactured to this point bear a serial code starting PH201707 or SH201707. If you have purchased a Quad Connect Stove, it is essential that you stop using the product immediately and contact RidgeMonkey Head Office using the dedicated stoverecall@ridgemonkey.co.uk email address for further assistance.

Following a full investigation of reported issues with the Quad Connect Stove, it has been confirmed that an intermittent human error in the manufacturing process has caused a small number of Quad Connect Stoves to perform in an unsafe manner. While the percentage of affected units is currently very small, we do not wish to take any risks and as a result we are voluntarily issuing a full product recall notice on all variants manufactured to this point.

If you have purchased a Quad Connect Stove Primary Head, Secondary Head or Full Kit, it is essential that you stop using the product immediately and contact RidgeMonkey Head Office on stoverecall@ridgemonkey.co.uk for further assistance.

Formed in early 2014, RidgeMonkey® is a think tank of like-minded anglers, striving to bring to market a range of thoughtful products that make a difference.

In this short time the company has grown from a single idea to a multichannel retailer, selling a range of top quality items at competitive prices. Regardless of whether we're developing an existing idea or innovating a completely new one, all of our products go through a rigorous testing stage and nothing is ever released until it's 100% right. 

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The RidgeMonkey® team are always keen to listen to feedback and take it very seriously, always wanting to improve our products and service to you, the customer.

Catering for everyone from complete novices to experienced carpers and specimen anglers alike, we aim to be at the forefront of innovation and development for many years to come. With a consultancy and testing team that stretches the length and breadth of the Europe and beyond, covering all aspects of coarse fishing, there has never been a better time to invest in RidgeMonkey branded products - the choice of champions.

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