QUAD CONNECT STOVE: RECALL NOTICE

Product(s) affected: Quad Connect Stove, all variants Defect: internal fitting intermittently unsatisfactorily tightened at source Risk: potential diversion of gas flow causing fire hazard Solution: all Quad Connect Stoves bearing serial number PH201707***** and SH201707***** to be collected by producer (RidgeMonkey). Replacement to be issued by producer.

NOTE: all Quad Connect Stoves manufactured to this point bear a serial code starting PH201707 or SH201707. If you have purchased a Quad Connect Stove, it is essential that you stop using the product immediately and contact RidgeMonkey Head Office using the dedicated stoverecall@ridgemonkey.co.uk email address for further assistance.

Following a full investigation of reported issues with the Quad Connect Stove, it has been confirmed that an intermittent human error in the manufacturing process has caused a small number of Quad Connect Stoves to perform in an unsafe manner. While the percentage of affected units is currently very small, we do not wish to take any risks and as a result we are voluntarily issuing a full product recall notice on all variants manufactured to this point.

If you have purchased a Quad Connect Stove Primary Head, Secondary Head or Full Kit, it is essential that you stop using the product immediately and contact RidgeMonkey Head Office on stoverecall@ridgemonkey.co.uk for further assistance.

SPARE VAULT CHARGERS NOW AVAILABLE IN STORES NATIONWIDE
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Following the revision of the Vault’s inclusive AC adaptor to a high powered 3A unit in December, we have now been able to make spare chargers available through retail channels. Previously only available directly via our in-house spares department, the newer version features a high power 3A output for efficient charging along with an intelligent charge sensor and improved temperature control. Perfect for anyone that has lost/damaged their current AC adaptor or simply wishes to purchase a spare, the replacement adaptors are going out to stores nationwide this week and are available to purchase immediately.

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