QUAD CONNECT STOVE: RECALL NOTICE

Product(s) affected: Quad Connect Stove, all variants Defect: internal fitting intermittently unsatisfactorily tightened at source Risk: potential diversion of gas flow causing fire hazard Solution: all Quad Connect Stoves bearing serial number PH201707***** and SH201707***** to be collected by producer (RidgeMonkey). Replacement to be issued by producer.

NOTE: all Quad Connect Stoves manufactured to this point bear a serial code starting PH201707 or SH201707. If you have purchased a Quad Connect Stove, it is essential that you stop using the product immediately and contact RidgeMonkey Head Office using the dedicated stoverecall@ridgemonkey.co.uk email address for further assistance.

Following a full investigation of reported issues with the Quad Connect Stove, it has been confirmed that an intermittent human error in the manufacturing process has caused a small number of Quad Connect Stoves to perform in an unsafe manner. While the percentage of affected units is currently very small, we do not wish to take any risks and as a result we are voluntarily issuing a full product recall notice on all variants manufactured to this point.

If you have purchased a Quad Connect Stove Primary Head, Secondary Head or Full Kit, it is essential that you stop using the product immediately and contact RidgeMonkey Head Office on stoverecall@ridgemonkey.co.uk for further assistance.

RidgeMonkey offices now closed for Christmas
'tis the season to be jolly!!
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**CLOSED FOR CHRISTMAS**Please be aware that the RidgeMonkey offices are now closed for the Christmas break and will re-open on Wednesday 4th January 2017. While we will try to answer all correspondence remotely, there may be slightly longer than usual response times while we fight our way through the mince pie crumbs...

Thank you to everyone that has supported the RidgeMonkey brand in 2016, wishing you all a very merry Christmas and a happy New Year!!

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